Refund policy

Refund & Return Policy

We want you to be happy with what arrives. If something isn't right, here's how returns work at Cozy Crest Co.

Return window

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags still attached.

How to start a return

Email info@cozycrestco.com with your order number and a short note about the problem. Photographs help, especially for damage. We'll reply with return instructions and an address. Please don't ship anything back before you hear from us — unannounced returns can't be tracked to your order and may not be refundable.

Damaged, defective or wrong items

If your item arrives broken, faulty, or isn't what you ordered, contact us within 7 days of delivery with photos. We'll arrange a replacement or a full refund including shipping, at no cost to you.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping. We recommend a tracked service — we can't refund an item we don't receive. Original shipping charges are non-refundable on change-of-mind returns.

For damaged, defective, or incorrect items, we cover return shipping.

Items we can't accept back

  • Custom, personalised, or made-to-order items, including print-on-demand wall art
  • Intimate or hygiene-related goods, including cosmetics, nail products, and earrings, once opened
  • Perishable goods
  • Gift cards
  • Anything returned more than 30 days after delivery
  • Items returned used, damaged, or missing original packaging

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, contact your bank first, then email us.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order.

Order cancellations

Orders can be cancelled for a full refund if the request reaches us before the item ships. Once an order is with the carrier, treat it as a return.

Questions

Email info@cozycrestco.com and we'll get back to you within 1–2 business days.