Shipping policy

Shipping Policy

Order processing

Orders are processed within 1–3 business days. Made-to-order items, including our print-on-demand wall art, take 2–5 business days to produce before they ship. You'll receive a confirmation email with tracking as soon as your parcel is on its way.

Orders placed on weekends or holidays begin processing the next business day.

Delivery times

Cozy Crest Co buys from a number of different suppliers and print-on-demand makers, some of them overseas. That's how we're able to offer the range we do, and it means delivery times vary by item. Estimated transit times after dispatch:

• Canada: 7–15 business days
• United States: 7–15 business days
• United Kingdom & Europe: 10–20 business days
• Australia & New Zealand: 10–20 business days
• Rest of world: 12–25 business days

These are estimates, not guarantees. Customs processing, weather, carrier backlogs, and peak seasons can add time.

Multiple parcels

If your order contains items from more than one supplier, they may arrive separately and on different days. You won't be charged extra for this. Each parcel gets its own tracking number.

Shipping rates

Rates are calculated at checkout based on your destination and the items in your cart. You'll see the exact cost before you pay.

Tracking

A tracking number is emailed once your order ships. Tracking can take 3–5 business days to show its first scan. If yours hasn't updated after that, email us.

Customs, duties and import taxes

International orders may attract customs duties, import taxes, or handling fees charged by your country. These are not included in our prices or shipping charges and are the recipient's responsibility. We have no control over these charges and can't predict them. Please check with your local customs office if you're unsure.

If a parcel is refused at customs and returned to us, we can refund the item cost less shipping and any fees incurred.

Incorrect addresses

Please double-check your shipping address at checkout. We can usually correct an address if you email us within a few hours of ordering, but once a parcel has shipped we can't redirect it. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost.

Lost or delayed parcels

If your order hasn't arrived within 10 business days of the longest estimate above, email info@cozycrestco.com with your order number. We'll open an investigation with the carrier and arrange a replacement or refund if the parcel is confirmed lost.

Questions

Email info@cozycrestco.com. We reply within 1–2 business days.